Get in Touch With Us
Whether you've spotted something on our site that needs a second look, want to share feedback on our casino reviews, or have a question about how we assess Australian online casinos, we'd like to hear from you. This page explains the best way to reach us and what to expect when you do.
How to Contact Us
Email is the most reliable way to reach our editorial team. Every message is read by a real person, and we aim to respond within two working days. You can reach us at [email protected].
To help us get back to you promptly, it's worth mentioning the nature of your enquiry in your subject line — for example, whether you're writing about a review, a bonus claim, a data correction or a partnership proposal. A little context goes a long way.
What You Can Write to Us About
We welcome messages on a wide range of topics. Here are the most common reasons Australian players and industry contacts get in touch:
- Review questions — If you'd like to know more about how we reviewed a particular casino, what criteria we applied, or why a site ranked where it did, feel free to ask.
- Bonus and payment queries — Our content covers welcome offers, wagering requirements, AUD deposit methods and withdrawal conditions. If something is unclear or appears to have changed, let us know.
- Corrections and updates — Accuracy matters to us. If you've spotted information that looks out of date — an expired offer, a changed licence detail or a payment method that's no longer available — we want to know.
- Content suggestions — Have a topic you'd like us to cover? Australian players often ask about specific game types, software providers or responsible-gambling tools. We take reader suggestions seriously when planning new content.
- Partnership and commercial enquiries — If you represent a casino operator, affiliate network or industry organisation and would like to explore how we might work together, please introduce yourself and outline what you have in mind. Note that commercial relationships do not influence our editorial rankings.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties related to online gambling, mention this in your message and we will point you towards the appropriate support services available in Australia.
What Happens After You Send a Message
When your email arrives, it goes to a member of our editorial team — not an automated inbox. We don't send templated auto-replies in place of a real answer. You'll hear back from someone who has actually read what you wrote.
Our standard response window is two working days. During periods of high volume it may take a little longer, and we appreciate your patience. We will always follow up.
About Our Editorial Standards
Our site reviews and ranks offshore online casinos available to Australian players. We assess them across criteria including licensing jurisdiction, game range, bonus terms, AUD payment options, withdrawal speed and mobile compatibility. Our editorial positions are based on research and are not for sale — you can read more about how we evaluate casinos on our best non-GamStop casinos page.
Logan Drennan leads the editorial team and is responsible for the accuracy of our published reviews. Reader feedback is a genuine part of how we keep content current and honest. If something we've published has affected you — in any direction — we'd like to know about it.
Responsible Gambling Support in Australia
All of the casinos we cover are offshore operators. If you have concerns about your gambling habits or those of someone close to you, support is available through the following Australian services:
- Gambling Help Online — gamblinghelponline.org.au, available 24 hours a day
- Gambling Help Hotline — 1800 858 858, free call, available at any time
- Lifeline — 13 11 14, for broader crisis support
We encourage all players to set deposit limits, take regular breaks and use any self-exclusion tools offered by their chosen casino. Responsible gambling tools vary by operator — check the casino's responsible gambling page before you register.
A Note on Response Times and Availability
Our team is based in Australia and responds during Australian business hours. If you write to us outside of those hours, your message will be picked up on the next working day. We don't currently offer live chat or phone support — email remains the most effective channel for a considered response.
Thank you for taking the time to visit this page. We look forward to hearing from you.